FAQS
1. Where are you located? Can I visit physically?
We are based in Lahore, but we currently operate online only.
Physical visits are not available at the moment.
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2. What are your delivery timings?
• Standard Delivery: 12-15 working days
• Express Delivery: 2-3 working days): Contact us via Instagram DM or WhatsApp for urgent orders.
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3. What are your delivery charges?
We’re offering free shipment nationwide.
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4. Do you deliver worldwide?
Yes, we ship internationally.
Shipping charges depend on the weight of your parcel and the number of items ordered.
To place an international order, please contact us through Instagram DM or WhatsApp.
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5. Where can I view your articles?
All available items are updated on our website.
For additional assistance, feel free to message us via DM or WhatsApp.
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6. How can I check the price and details of an article?
Every product page on our website includes:
• Price
• Product details
• Fabric information
• Size chart
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7. Has my order been dispatched?
Once dispatched, you will automatically receive a tracking ID via email provided at checkout.
If you haven’t received it, contact us on Instagram DM or WhatsApp to confirm your order status.
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8. Do you offer customization (length, sleeves, etc.)?
Yes, we offer customization.
• Customization fee: PKR 1000
• Advance: 50% required
Payment Details for Advance:
Meezan Bank
Account Title: PERAAN BY SH
Account Number: 02240111773019
IBAN: PK86MEZN0002240111773019
Easypaisa
Name: Sana Ahmed
Number: 0348-7229912
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9. Do you have any sales, discounts, or promo codes?
Yes, Use discount code ‘Thankyou10’ at time of checkout.
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10. How can I track my order?
You will receive a tracking number via email after dispatch.
Use it to track your shipment online.
If you need help, message us anytime.
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11. Do you offer returns or exchanges?
Yes — for complete details, please visit our Refund & Exchange Policy page in the website footer.
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12. How can I contact customer support?
Phone: +92 310 8139981
Email: peraanofficial@gmail.com
Instagram DM / WhatsApp: Available for quick support.